General
Why shop with WeSupplyUSA?
WeSupplyUSA offers a wide selection of industrial automation parts, including hard-to-find and obsolete components. We provide competitive pricing, fast shipping across the United States, and reliable customer support. Every eligible product is backed by our warranty for added peace of mind.
Do you offer rush shipping?
Yes. Expedited shipping options are available for most orders. Please contact us or request a quote to confirm availability and delivery timelines.
What shipping methods do you offer?
We ship via major carriers such as UPS, FedEx, and other trusted logistics providers. Shipping options and delivery times will be provided at checkout or during the quote process.
What payment methods do you accept?
We accept major credit cards and secure online payments. For business customers, additional payment options may be available upon request.
What product lines do you carry?
WeSupplyUSA specializes in industrial automation components, including PLCs, drives, HMIs, sensors, and more. We carry products from leading manufacturers such as Allen-Bradley, Siemens, and other major brands.
Do you carry obsolete or hard-to-find parts?
Yes. We specialize in sourcing obsolete, discontinued, and hard-to-find automation equipment to help minimize downtime for your operations.
What are your hours of operation?
Our standard business hours are Monday through Friday. For urgent inquiries, please contact us via email or phone.
Orders, Returns & Warranty
What is your return policy?
We accept returns within 30 days for eligible items in original condition. A restocking fee may apply for non-defective returns. Please refer to our full Returns Policy for complete details.
What warranty do you offer?
WeSupplyUSA provides a standard warranty on eligible products. Extended warranty options may be available. For full details, please refer to our Warranty Policy.
Request a Quote
How long is a quote valid?
Quotes are typically valid for a limited time due to pricing and availability changes. The exact validity period will be stated on your quote.
What is the fastest way to request a quote?
The fastest way is to use our “Request a Quote” form on the website. You can also contact us directly via email or phone for urgent requests.
How quickly will my order ship after I accept a quote?
Shipping times depend on product availability and order details. Many orders ship quickly, and expedited options may be available upon request.
What happens after I submit a quote request?
Our team will review your request and respond with pricing, availability, and delivery options. You can then confirm the order to proceed.
Repairs
Do you offer repair services?
Yes, we offer repair services for select industrial automation equipment. Please contact us for details and availability.
Can you repair a part that is not listed on your website?
In many cases, yes. Contact us with your part details, and we will evaluate whether repair services are available.
Do you offer rush repair services?
Expedited repair services may be available depending on the item and urgency. Contact us for details.
How long do repairs take?
Repair timelines vary based on the product and complexity. Estimated turnaround times will be provided upon evaluation.
Do you offer exchange credit for defective units?
Yes. In some cases, credit may be offered toward replacement equipment after inspection of the defective unit.
Sell Surplus Equipment
Do you buy used automation equipment?
Yes. We purchase surplus and used industrial automation equipment.
What types of equipment do you buy?
We buy a wide range of industrial components, including PLCs, drives, HMIs, and other automation parts from major brands.
How do I sell my equipment to WeSupplyUSA?
Contact us with details about your inventory, including part numbers, condition, and quantities. Our team will review and provide an offer if applicable.
Can I get credit for defective equipment?
In some cases, we may offer credit depending on the condition and type of equipment. Contact us for evaluation.
Need More Help?
If you have additional questions, please contact us:
sales@wesupplyusa.com
1-800-517-0226
We’re here to help you find the right solution quickly and efficiently.